Are you currently using a Call Center solution?
What are you currently using?
isco Genesys Avaya Aspect SAP Collab ZTE Mitel Unify Five9 Oracle Salesforce HPE Convergys 8x8 RingCentral Xerox OthersIf other, please specify:
oOverall how satisfied are you with your current Call Center solution?
Very Satisfied Satisfied Neutral Unhappy
What are you missing from your current Call Center solution?
Multiple Call Center Smart Dialer On Screen Caller Info Intelligent Routing Integrations with Third Party Software ACD Auto Scripting Campaign Management Chat Preview Dialer Progressive Dialer Quality Monitoring Analytics and Reporting Text to Speech Workforce Management Predictive Dialing Speech Recognition OthersIf other, please specify:
Are you open to replacing it within the next six to twelve months?
Are you currently looking to implement?
What key functions/features would a team need in a Call Center solution?
Which of these key features/functions do you think would benefit your organization the most?
What key functions/features does your team need a Call Center solution for?
Which of these key features/functions do you think benefit your organization the most?
What are your key considerations for a Call Center solution?
Cost Third Party Integrations Flexibility Scalability Ease of Implementation Customization Features Support OthersIf other, please specify:
What are the biggest challenges solved by Call Center today?